Create Claim Item records to capture information about the work to be performed on multiple defective assets related to a claim. Record granular information about a defective asset such as its usage, fault date, and repair date. A claim can include various claim items. Review the fields available on the Claim Item record.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
| Field | Description | Who Specifies the Value? |
|---|---|---|
| Name | Name of the item that’s included in the claim. | Specified by dealers while submitting a claim item. |
| Description | The description of the claim item. | Specified by dealers while submitting a claim item. |
| Asset | The asset associated with the claim. | Specified by dealers while submitting a claim item. |
| Vehicle | The vehicle associated with the claim. If the defective asset is a part or accessory installed in the vehicle, specify the vehicle. | Specified by dealers while submitting a claim item. |
| Claim | The parent claim that includes this claim item. | Specified by dealers while submitting a claim item. |
| Claim Participant | The claim participant associated with the claim item. | Specified by dealers while submitting a claim item. |
| Category |
Specifies the category of the claim item.
|
Specified by dealers while submitting a claim item. |
| Current Address | The location of the claim item. | Specified by dealers while submitting a claim item. |
| Fault Date | The date of occurrence of the fault in the asset. | Specified by dealers while submitting a claim item. |
| Repair Date | The date of repair of the asset. | Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules. |
| Asset Usage Value | The usage value for the asset at the time of occurrence of the fault. | Specified by dealers while submitting a claim item. |
| Asset Usage Unit of Measure | The unit of measure for the usage value of the asset. | Specified by dealers while submitting a claim item. |