Warranty Lifecycle Management in Automotive Cloud

• Create standard codes to describe product defects, labor services, expenses, and other operations
• Map the combinations of product defects with the different labor services that can rectify them
• Apply consistent standards while defining warranty rules and adjudicating warranty claims
• Easily estimate labor efforts and optimize the allocation of resources

• Define comprehensive warranty entitlements including expenses, including labor, parts, and expenses covered and exchange types
• Establish thorough rules on warranty eligibility including those based on product usage and warranty duration
• Assign warranties to products, product families, and assets
• Extend or restrict warranty term coverage based on product defect, labor service require, or causal part of the product
• Define exclusions, void terms, and extensions for the coverage of warranties assigned to specific assets

• Accurately investigate product defects with detailed information on defected assets, causal parts, and product fault codes
• Get visibility into existing warranty coverages to verify claim eligibility
• Track expenses incurred, labor services performed, and parts replaced to rectify the asset
• Associate stakeholders involved with a warranty claim to solicit additional information
• Let dealers effortlessly upload warranty claims on the Automotive Experience Cloud site
• Track the channel where the first notice of loss (FNOL) was received

Set up a automation process to adjudicate claims, or manually adjudicate them.

Consider setting up an automated process to achieve the following outcomes:

• Reduce subjectivity and processing time for claims adjudication
• Quickly perform error-prone, repetitive administrative tasks

Consider a manual adjudication process to achieve the following outcomes:

• Audit warranty claims that are processed by automation workflow or other claim adjudicators
• Verify payouts for warranty claims with significant financial implications

• Capture information about suppliers and map details about the parts and components procured from them.
• Create contracts and establish defined terms for business requirements with suppliers to simplify recovery processes.
• Raise reimbursement requests for parts that show defects and are covered under contract terms with suppliers.
• Define details about the causal parts in defective assets through supplier claim, claim item, and claim coverage records.
• Capture comprehensive information about the expenses incurred for the replacement, repair, or return of causal parts through claim coverage payment detail records.
• Track the supplier recovery claims for adjudication and approval by suppliers.