| Establish robust service operation standards |
- Create standard codes to describe product defects, labor services, expenses, and other
operations
- Map the combinations of product defects with the different labor services that can
rectify them
- Apply consistent standards while defining warranty rules and adjudicating warranty
claims
- Easily estimate labor efforts and optimize the allocation of resources
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| Manage warranties for products and assets |
- Define comprehensive warranty entitlements including expenses, including labor, parts,
and expenses covered and exchange types
- Establish thorough rules on warranty eligibility including those based on product usage
and warranty duration
- Assign warranties to products, product families, and assets
- Extend or restrict warranty term coverage based on product defect, labor service
require, or causal part of the product
- Define exclusions, void terms, and extensions for the coverage of warranties assigned to
specific assets
|
| Capture warranty claims from dealers |
- Accurately investigate product defects with detailed information on defected assets,
causal parts, and product fault codes
- Get visibility into existing warranty coverages to verify claim eligibility
- Track expenses incurred, labor services performed, and parts replaced to rectify the
asset
- Associate stakeholders involved with a warranty claim to solicit additional
information
- Let dealers effortlessly upload warranty claims on the Automotive Experience Cloud
site
- Track the channel where the first notice of loss (FNOL) was received
|
| Adjudicate warranty claims |
Set up a automation process to adjudicate claims, or manually adjudicate
them.
Consider setting up an automated process to achieve the following outcomes:
- Reduce subjectivity and processing time for claims adjudication
- Quickly perform error-prone, repetitive administrative tasks
Consider a manual adjudication process to achieve the following outcomes:
- Audit warranty claims that are processed by automation workflow or other claim
adjudicators
- Verify payouts for warranty claims with significant financial implications
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| Manage supplier recovery claims |
- Capture information about suppliers and map details about the parts and components
procured from them.
- Create contracts and establish defined terms for business requirements with suppliers to
simplify recovery processes.
- Raise reimbursement requests for parts that show defects and are covered under contract
terms with suppliers.
- Define details about the causal parts in defective assets through supplier claim, claim
item, and claim coverage records.
- Capture comprehensive information about the expenses incurred for the replacement,
repair, or return of causal parts through claim coverage payment detail records.
- Track the supplier recovery claims for adjudication and approval by suppliers.
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