How Are Claims Managed in Automotive Cloud

Learn how you can capture information about warranty claims, defective assets, existing warranty coverage, and expenses incurred to repair, replace, and refund defective assets.

Required Editions

Available in: Enterprise, Unlimited, and Developer Editions

Requirement	Action	Example
A dealer wants to request a manufacturer to authorize the labor services to be performed and the parts to be replaced to rectify defective assets before performing them.	Create Claim records of the Pre Warranty Authorization type.	Dream Dallas Dealers, a dealer, submits a warranty claim to Neo Motors, a manufacturer.
A partner wants to submit a warranty claim to be reimbursed for the labor services performed and parts replaced to rectify multiple defective assets.	Create Claim records of the Warranty Claim type.	Dream Dallas Dealers submits a warranty claim for multiple malfunctioning parts related to a single vehicle.
A partner wants record detailed information on each defective asset, including its usage and fault date.	Create Claim Item records.	Dream Dallas Dealers creates the following claim items: A claim item for the Neo Engine S95 asset, and specifies Neo Sport LS25 as the vehicle on the record. A claim item for the Neo GullWing Door 34A5 asset, and specifies Neo Sport LS25 as the vehicle on the record.
A partner wants record information about multiple causal parts in each defective asset and the asset’s associated warranties.	Create Claim Coverage records.	Dream Dallas Dealers creates the following claim coverages: A claim coverage for the overheating engine issue in the Neo Engine S95 asset. A claim coverage for the jammed door hinge in the Neo GullWing Door 34A5 asset.
A partner wants to describe the labor services and part replacements made to fix a causal part in a defective asset.	Create Claim Coverage Payment Detail records.	Dream Dallas Dealers creates the following claim coverage payment details: A claim coverage payment detail for the coolant refill in the Neo Engine S95 asset, with a claimed amount of $3,000. A claim coverage payment detail for the labor charges for the engine repair in the Neo Engine S95 asset, with a claimed amount of $600. A claim coverage payment detail for the refitting of the door hinge in the Neo GullWing Door 34A5 asset, with a claimed amount of $3,800. A claim coverage payment detail for the labor charges for the door fitting in the Neo GullWing Door 34A5 asset, with a claimed amount of $600.
A partner wants to associate stakeholders involved with the warranty claim.	Create Claim Participant records.	Dream Dallas Dealers creates claim participants to associate a claim expert to the warranty claim.