---
schema_version: "1"
id: 215c56d4b902d34aac1a141ecb13ffc853508055d3816be11eca8fb8b971d9c0
title: How Are Claims Managed in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_warranty_claim_architecture.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_warranty_claim_architecture.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a08ac45948cdef2ad08fe03a18f72b1c021ca5375b43fbf524df5b193e0bc4e4
description: Learn how you can capture information about warranty claims, defective assets, existing warranty coverage, and expenses incurred to repair, replace, and refund defective assets.
products:
  - Automotive
release: "264"
---
# How Are Claims Managed in Automotive Cloud

Learn how you can capture information about warranty claims, defective assets, existing warranty coverage, and expenses incurred to repair, replace, and refund defective assets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51027e63">Requirement</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51027e66">Action</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51027e69">Example</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A dealer wants to request a manufacturer to authorize the labor services to be
            performed and the parts to be replaced to rectify defective assets before performing
            them.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim records of the Pre Warranty Authorization type.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">Dream Dallas Dealers, a dealer, submits a warranty claim to Neo Motors, a
            manufacturer.</td>

        </tr>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A partner wants to submit a warranty claim to be reimbursed for the labor services
            performed and parts replaced to rectify multiple defective assets.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim records of the Warranty Claim type.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">Dream Dallas Dealers submits a warranty claim for multiple malfunctioning parts related
            to a single vehicle.</td>

        </tr>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A partner wants record detailed information on each defective asset, including its
            usage and fault date.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim Item records.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">
            <p>Dream Dallas Dealers creates the following claim items:</p>
            <ul>
              <li>A claim item for the Neo Engine S95 asset, and specifies Neo Sport LS25 as the
                vehicle on the record.</li>
              <li>A claim item for the Neo GullWing Door 34A5 asset, and specifies Neo Sport LS25
                as the vehicle on the record.</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A partner wants record information about multiple causal parts in each defective asset
            and the asset’s associated warranties.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim Coverage records.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">
            <p>Dream Dallas Dealers creates the following claim coverages:</p>
            <ul>
              <li>A claim coverage for the overheating engine issue in the Neo Engine S95
                asset.</li>
              <li>A claim coverage for the jammed door hinge in the Neo GullWing Door 34A5
                asset.</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A partner wants to describe the labor services and part replacements made to fix a
            causal part in a defective asset.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim Coverage Payment Detail records.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">
            <p>Dream Dallas Dealers creates the following claim coverage payment details:</p>
            <ul>
              <li>A claim coverage payment detail for the coolant refill in the Neo Engine S95
                asset, with a claimed amount of $3,000.</li>
              <li>A claim coverage payment detail for the labor charges for the engine repair in
                the Neo Engine S95 asset, with a claimed amount of $600.</li>
              <li>A claim coverage payment detail for the refitting of the door hinge in the Neo
                GullWing Door 34A5 asset, with a claimed amount of $3,800.</li>
              <li>A claim coverage payment detail for the labor charges for the door fitting in
                the Neo GullWing Door 34A5 asset, with a claimed amount of $600.</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e63 ">A partner wants to associate stakeholders involved with the warranty claim.</td>

          <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e66 ">Create Claim Participant records.</td>

          <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d51027e69 ">Dream Dallas Dealers creates claim participants to associate a claim expert to the
            warranty claim.</td>

        </tr>
      </tbody>
    </table>