Service Process Automation streamlines and automates your service operations. Design
case-driven service processes from request intake to fulfillment by using either the Unified
Catalog or Service Process Studio. Both the frameworks use Omniscripts to capture request
details across assisted and self-service channels. They also use prebuilt flows to automate
fulfillment steps and record updates.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions |
- Automotive Finance
Set up and configure service processes by using Unified Catalog or Service Process Studio for Automotive finance operations, promoting customer visibility and reducing turnaround time.
- Automotive Foundation
Set up and configure service processes by using Unified Catalog for Automotive business operations with dealers and original equipment manufacturers, improving service quality, customer experience and turnaround time.
- Product Service Campaign Management
Set up service processes for managing product service campaigns such as recalls.
- Automotive Service Processes Solution
Explore features for setting up service processes with the Automotive Service Processes solution bundle. This solution deploys preconfigured features and sample data so you can get hands-on experience with minimal manual setup.
