---
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title: Set Up Service Processes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_setup_service_processes.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_setup_service_processes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5919190f6c0a2dfd17286b486e8e8f9aa4e0e6405a7963ac2a49b35814c58a8
description: Service Process Automation streamlines and automates your service operations. Design case-driven service processes from request intake to fulfillment by using either the Unified Catalog or Service Process Studio. Both the frameworks use Omniscripts to capture request details across assisted and self-service channels. They also use prebuilt flows to automate fulfillment steps and record updates.
products:
  - Automotive
release: "264"
---
# Set Up Service Processes

Service Process Automation streamlines and automates your service operations. Design case-driven service processes from request intake to fulfillment by using either the Unified Catalog or Service Process Studio. Both the frameworks use Omniscripts to capture request details across assisted and self-service channels. They also use prebuilt flows to automate fulfillment steps and record updates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[Automotive Finance](https://help.salesforce.com/s/articleView?id=ind.auto_setup_service_process_auto_fin.htm&release=264.0.0&type=5)**  
    Set up and configure service processes by using Unified Catalog or Service Process Studio for Automotive finance operations, promoting customer visibility and reducing turnaround time.
- **[Automotive Foundation](https://help.salesforce.com/s/articleView?id=ind.auto_setup_service_process_auto_foundation.htm&release=264.0.0&type=5)**  
    Set up and configure service processes by using Unified Catalog for Automotive business operations with dealers and original equipment manufacturers, improving service quality, customer experience and turnaround time.
- **[Product Service Campaign Management](https://help.salesforce.com/s/articleView?id=ind.auto_psc_set_up_svc_proc.htm&release=264.0.0&type=5)**  
    Set up service processes for managing product service campaigns such as recalls.
- **[Automotive Service Processes Solution](https://help.salesforce.com/s/articleView?id=ind.auto_svc_proc_sf_go_solution.htm&release=264.0.0&type=5)**  
    Explore features for setting up service processes with the Automotive Service Processes solution bundle. This solution deploys preconfigured features and sample data so you can get hands-on experience with minimal manual setup.