Set up and manage service processes for Automotive finance processes by using Service Process Studio.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
- Address Update
Keep customers' address information updated on behalf of them to ensure timely and accurate updates related to loans and leases. - Fee Reversal
Reverse any charges that are incorrectly placed on loan or lease accounts on behalf of customers. - Request Loan Payoff
Simplify the loan payoff process for customers by helping them get clear, timely information on their loan balance and payment details. - Request Statement Copies
Help customers request statement copies for their financial accounts. They can choose to receive their statement copies to a preferred address either via email or post. - Update Email or Phone
Keep your address information updated to ensure timely and accurate updates related to loans and leases. - Set Up Experience Cloud Components for Service Processes
Set up Experience Builder components in your customer portal to set up self-service capabilities for your customers.