Use Identity Verification to protect the personally identifiable information (PII) and
other sensitive information of dealers and end-customers and prevent the unauthorized use of such
information. Customer service representatives can use Identity Verification flows to verify the
identity of a customer or their authorized representative with preset verification questions. You
can choose which details a person must provide to prove their identity, such as social security
number, birth date, email, or phone number.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions. |
You can use or customize these preconfigured Identity Verification flows.
- Verify Caller Identity for Automotive
- Verify Caller Identity
- Verify Customer Identity
In addition, the Verify Caller Identity for Automotive flow is preconfigured to work with
Service Console for Automotive. You can customize and create your own identity verification flows
and use them with the console and other standard apps.
For detailed setup and configuration steps, see Identity Verification in the Common Features Guide.
