---
schema_version: "1"
id: 85e05d72cffd68545674d15f07d09e3067e7bf9a613e7812eecae1f6f25ec23b
title: Verify the Identity of Your Automotive Customers and Dealers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_set_up_identity_verification.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_set_up_identity_verification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86758a573b1cee2cce1eaf3d7810060b4e652caaf22c768bbbc58d16ce14ae58
description: Use Identity Verification to protect the personally identifiable information (PII) and other sensitive information of dealers and end-customers and prevent the unauthorized use of such information. Customer service representatives can use Identity Verification flows to verify the identity of a customer or their authorized representative with preset verification questions. You can choose which details a person must provide to prove their identity, such as social security number, birth date, email, or phone number.
products:
  - Automotive
release: "264"
---
# Verify the Identity of Your Automotive Customers and Dealers

Use Identity Verification to protect the personally identifiable information (PII) and other sensitive information of dealers and end-customers and prevent the unauthorized use of such information. Customer service representatives can use Identity Verification flows to verify the identity of a customer or their authorized representative with preset verification questions. You can choose which details a person must provide to prove their identity, such as social security number, birth date, email, or phone number.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

You can use or customize these preconfigured Identity Verification flows.

- Verify Caller Identity for Automotive
- Verify Caller Identity
- Verify Customer Identity

In addition, the Verify Caller Identity for Automotive flow is preconfigured to work with Service Console for Automotive. You can customize and create your own identity verification flows and use them with the console and other standard apps.

For detailed setup and configuration steps, see [Identity Verification](https://help.salesforce.com/s/articleView?id=ind.fsc_identity_verification.htm&type=5&language=en_US) in the Common Features Guide.