Resolve Automotive Customer and Dealer Requests With Action Launcher

Customer service representatives can use Action Launcher to find and launch the relevant service actions. Execute actions to resolve dealer and end-customer requests, such as requests to book test drive, provide roadside assistance, and schedule a service appointment. You can configure actions using Salesforce Flow, OmniScripts, or quick actions as per your business use.

Required Editions

Available in: Enterprise, Unlimited, and Developer Editions.

Note

The Actions & Recommendations and Action Launcher components can be used for launching actions. While Actions & Recommendations can work only with flows, Action Launcher can work with flows, OmniScripts, and quick actions. And, while Actions & Recommendations shows recommended and previous actions, Action Launcher doesn’t.

The Service Console for Automotive is preconfigured with the Actions & Recommendations component. If your org uses Action Launcher, you can manually add the Action Launcher component to the console page.

For detailed setup and configuration steps, see Action Launcher in the Common Features Guide.