---
schema_version: "1"
id: ec815bc2fd6a09b8c2df4f7694a8dbdf6984bc5084ad88595009df08e85b7cbd
title: Resolve Automotive Customer and Dealer Requests With Action Launcher
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_set_up_action_launcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_set_up_action_launcher.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5ca99646f692dcfb483fbd0662f4fac62494f7753c0fb6f626ae8f1f9685748c
description: Customer service representatives can use Action Launcher to find and launch the relevant service actions. Execute actions to resolve dealer and end-customer requests, such as requests to book test drive, provide roadside assistance, and schedule a service appointment. You can configure actions using Salesforce Flow, OmniScripts, or quick actions as per your business use.
products:
  - Automotive
release: "264"
---
# Resolve Automotive Customer and Dealer Requests With Action Launcher

Customer service representatives can use Action Launcher to find and launch the relevant service actions. Execute actions to resolve dealer and end-customer requests, such as requests to book test drive, provide roadside assistance, and schedule a service appointment. You can configure actions using Salesforce Flow, OmniScripts, or quick actions as per your business use.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png)

Note

The Actions & Recommendations and Action Launcher components can be used for launching actions. While Actions & Recommendations can work only with flows, Action Launcher can work with flows, OmniScripts, and quick actions. And, while Actions & Recommendations shows recommended and previous actions, Action Launcher doesn’t.

The Service Console for Automotive is preconfigured with the Actions & Recommendations component. If your org uses Action Launcher, you can manually add the Action Launcher component to the console page.

For detailed setup and configuration steps, see [Action Launcher](https://help.salesforce.com/s/articleView?id=ind.the_action_launcher_component.htm&type=5&language=en_US) in the Common Features Guide.