Manage Active Repossession and Recovery Agencies in Automotive Cloud

Once a case is approved, a specialist assigns one or more third-party vendors to each vehicle item and tracks progress as vehicles are brought in. This release covers vendor assignment and tracking.

Required Editions

Available in: Enterprise, Unlimited, and Developer Editions.

After approval, a specialist assigns one or more recovery agencies to each repossession item and coordinates recovery. Recovery agencies are modeled from existing Salesforce records—partner accounts with a Business Profile whose Business Partner Type is Recovery Agency.

Note In this release, Active Repossession supports assigning recovery agencies and tracking recovery.

Recovery Agency Assignment for Repossession Items
Search for and assign third-party recovery agencies to a repossession item, so a specialist can coordinate vehicle recovery.
Assign a Recovery Agency to a Repossession Item
Line up the third-party agencies that will recover a vehicle, chosen by location, rating, and current workload.