A subagent defines an agent's range of capabilities for a particular job to be done.
Subagents help agents identify the types of user requests, determine the scope of requests, make
decisions, and perform actions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Automotive add-on or included in
Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for
Automotive add-on to access the action.
|
- Subagent: Automotive Warranty Claims Management
Service reps in an Automotive original equipment manufacturer (OEM) can use the Automotive Warranty Claims Management subagent to summarize submitted warranty claims, check the status of their claims, and validate the warranty information of their vehicles, assets, or parts. This subagent provides a conversational AI assistant, helping service reps to interact with the system using natural language and query information specific to the warranty lifecycle of products and parts, all in one flow.
