Set Up Agentforce for Industries Customer Engagement

Get your Industries Customer Engagement agent up and running. Prepare your Salesforce org, configure necessary user permissions, and set up your agent.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

Prepare Your Org
Before you get started with Agentforce Industries Customer Engagement, configure your org with the required licenses, prepare your data records and set up required features to use this agent.
Configure User Permissions for Industries Customer Engagement
Assign the required permissions to users for enabling the Industries Customer Engagement agent.
Create an Agent from an Agentforce Industries Customer Engagement Template
Use the Industries Customer Engagement agent template to quickly build an agent that autonomously handles the lifecycle of vehicles and related operations.