Agentforce for Industries Customer Engagement

Streamline the lifecycle of vehicles and related operations. Sales and service reps in an automotive company can efficiently manage customer accounts, vehicles, financial information of an account, and search for location-based dealerships on behalf of customers. This agent facilitates related actions such as creating tasks, capturing opportunities, and scheduling test drives or service appointments.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

Note Make sure you review the available resources for Einstein Generative AI and Agentforce before you implement Agentforce for your company as per your requirements.

• Considerations for Industries Customer Engagement
  To use the Agentforce Industries Customer Engagement agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
• Set Up Agentforce for Industries Customer Engagement
  Get your Industries Customer Engagement agent up and running. Prepare your Salesforce org, configure necessary user permissions, and set up your agent.
• Industries Customer Engagement Subagent Reference
  A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.