---
schema_version: "1"
id: 191bd4c90299b6f76b9830eae509fd994d63d4862e5617a64f84c184a79cf520
title: Agentforce for Industries Customer Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_ind_cust_engagement_agent_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_ind_cust_engagement_agent_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 19ff0e39f33e7c02ad6439905dae4d3bd570c1366da87ddd2964054eb6816b43
description: Streamline the lifecycle of vehicles and related operations. Sales and service reps in an automotive company can efficiently manage customer accounts, vehicles, financial information of an account, and search for location-based dealerships on behalf of customers. This agent facilitates related actions such as creating tasks, capturing opportunities, and scheduling test drives or service appointments.
products:
  - Automotive
release: "264"
---
# Agentforce for Industries Customer Engagement

Streamline the lifecycle of vehicles and related operations. Sales and service reps in an automotive company can efficiently manage customer accounts, vehicles, financial information of an account, and search for location-based dealerships on behalf of customers. This agent facilitates related actions such as creating tasks, capturing opportunities, and scheduling test drives or service appointments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png)

Note Make sure you review the available resources for [Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&language=en_US&type=5) and [Agentforce](https://help.salesforce.com/s/articleView?id=ai.copilot_intro.htm&language=en_US&type=5) before you implement Agentforce for your company as per your requirements.

- **[Considerations for Industries Customer Engagement](https://help.salesforce.com/s/articleView?id=ind.auto_genai_ind_cust_engagement_agent_considerations.htm&release=264.0.0&type=5)**  
    To use the Agentforce Industries Customer Engagement agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
- **[Set Up Agentforce for Industries Customer Engagement](https://help.salesforce.com/s/articleView?id=ind.auto_genai_ind_cust_engagement_setup.htm&release=264.0.0&type=5)**  
    Get your Industries Customer Engagement agent up and running. Prepare your Salesforce org, configure necessary user permissions, and set up your agent.
- **[Industries Customer Engagement Subagent Reference](https://help.salesforce.com/s/articleView?id=ind.auto_genai_ind_cust_engagement_agent_topic_ref.htm&release=264.0.0&type=5)**  
    A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.