After a loan or lease proposal has been reviewed, rehashed, and accepted by the
customers and approved by the dealers, the funding process begins. This final phase involves the
lender disbursing funds to the dealer, so the customer can take the vehicle home. The Funding
Workbench console helps with this flow, from the dealer uploading documents to the creation of
action items for the funding analyst and the analyst's verification of those items and related
documents.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Editions. |
Key Personas Involved
- Dealer/Finance Rep: Collaborates directly with the customer to
finalize contract terms. They gather signed documents from the customer and upload them
for the funding analyst's review.
- Funding Analyst: Acts as a checkpoint to disperse funds to the
dealer. They ensure the contract complies with lending guidelines, is in the correct
format, and includes all required documents. The funding workbench is where the funding
analyst reviews and approves the funding or rejects it with actionable feedback.
Workflow
The Funding Workbench provides a simplified process for the upload and verification of
documents required for making final funding decisions for a loan or lease proposal on a
single console page.
| Scenario |
As shown on Org |
| Once a loan has been approved and accepted, the Funding Analyst initiates an
action item for the dealer for an application form product. |
 |
|
The dealer then uploads the necessary documentation, such as, the driver’s
license, signed contract, application form, and insurance documents on the dealer
portal.
Upon uploading the required files, the dealer marks the action item as
complete.
|
 |
| A Funding Analyst can then review the uploaded documents for accuracy and
compliance as well as view the tasks created for them to work on. |
 |
| If documents are missing or incorrect, the analyst can upload more documents
and create tasks corresponding to a document type or category, create another action
item for the dealer, or create subtasks. The dealer can then rectify the issue and
restart the verification loop. |
|
Following a successful review, the analyst updates the application status to either Funding
Approved or Rejected. Use the Timeline component on the Application Form Product page to
view all the tasks and interaction summaries. Users can also utilise the Chatter component
on the Application Form Product page to communicate with each other regarding the funding
decisions.
