| Finance manager |
Design financial products, list of stipulations, and pricing rules that are used during
the intake and decisioning process. Finance managers also track the applicant profiles, and
set up qualification rules for disclosures and consent, document intake, and application
eligibility. |
The Vehicle & Asset Lending Console gives finance managers access to information
related to the applications, the applicants, and other related records such as party income,
party expense, financial assets, party profile, and more. |
| Finance sales agent |
Offer help and expertise to customers during the application intake process by quickly
submitting an application on behalf of the customer. |
The Agent Assisted Application Management app allows agents at a captive finance or a
banking organization to submit applications for vehicle loans or leases on behalf of the
customers. |
| Underwriter |
Assess and evaluate the loan and lease applications based on the applicant profile,
financial metrics, type of product that's financed, and other factors. They negotiate with
dealerships to create the final offers and refine the application based on
stipulations. |
The customized Application Form Product record page in the Vehicle & Asset
Lending Console provides a workbench for underwriters to assess and evaluate the
eligibility of an application, create and rehash proposals with stipulations, and
assign action items to other participants such as their supervisors, or to the
dealers. |
| Funding Analyst |
Acts as a checkpoint to disperse funds to the dealers. They ensure the contract
complies with lending guidelines, is in the correct format, and includes all the
required documents, before approving or rejecting funding. |
The customized Application Form Product record page in the Funding Workbench
Console provides a workbench for funding analysts to assess and evaluate the funding
required for an approved proposal and assign action items to other participants such
as the dealers. |
| Dealer representative |
Assist customers across all stages of the lending lifecycle and negotiate on their
behalf with the finance companies to get the best offers. |
The Experience Cloud site powered by the Automotive template allows Partner
Community users to track the applications after they're submitted by either agents or
customers, and rehash, accept, or reject the proposals shared by the
underwriters. |
| Customer |
Submit applications for loans or leases for a vehicle of their choice, and provide key
information that determines their eligibility and loan or lease terms, such as employment,
address, income, credit score, and financial history. |
The Experience Cloud site powered by the Automotive template allows Customer Community
Plus and Customer Community Plus Login users to submit a vehicle loan or lease application
using the self-service intake form. |
