Data mappings for the Case data source object that’s used with the Salesforce CRM
connector. Use these mappings to store information about the issues reported by customers and to
track customer satisfaction and issue resolution data. You can customize the mappings to meet your
needs.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions |
Here are the default mappings for the data stream.
| Data Model Object Field |
Field Type |
Data Source Object Field |
| Account |
Text |
Account ID |
| Case Id |
Text |
Case ID |
| Case Number |
Text |
Case Number |
| Case Status |
Text |
Status |
| Case Type |
Text |
Case Type |
| Closed |
Text |
Closed |
| Created Date |
DateTime |
Created Date |
| Description |
Text |
Description |
| Escalated |
Text |
Escalated |
| Last Modified Date |
DateTime |
Last Modified Date |
| Subject |
Text |
Subject |
| Name |
Text |
Name |
