Verifies the customer's identity before granting access to sensitive data.
Required Editions
| Available in: Lightning Experience |
| Financial Services Cloud: Enterprise, Performance, and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To authenticate customers: |
Collections and Recovery Specialist AND FSC Service OR FSC Sales |
| To use Agentforce: | Agentforce Service Agent User |
Subagent Details
| API Name | CollectionCustomerVerificationASA |
| Included Agent Actions |