---
schema_version: "1"
id: 0f40c896f12f29c07df6e6696a50e256fb0f850af451d94145260ce99a96b361
title: "Subagent: Collections Customer Verification"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/agent_ref_collections_customer_assistance_topic_verify_customer.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_customer_assistance_topic_verify_customer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0ab3e15a3809f35eb9c4b5060e64cd3036ad40fdcc7c092c0c6f7f808606c71
description: Verifies the customer's identity before granting access to sensitive data.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Subagent: Collections Customer Verification

Verifies the customer's identity before granting access to sensitive data.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Financial Services Cloud: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d9708e67">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9708e67 ">To authenticate customers:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9708e67 ">
            <p>Collections and Recovery Specialist</p>
            <p>AND</p>
            <p style="margin-bottom:0;">FSC Service OR FSC Sales</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9708e67 ">To use Agentforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9708e67 ">Agentforce Service Agent User</td>

        </tr>
      </tbody>
    </table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">CollectionCustomerVerificationASA</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_send_email_verification_code.htm&amp;language=en_US" target="_blank">Send Email with Verification Code</a></p>
              <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_verify_customer.htm&amp;language=en_US" target="_blank">Verify Customer</a></p>
            </td>

          </tr>
        </tbody>
      </table>