Video Calls use Amazon Transcribe or Amazon Transcribe Medical to provide real-time audio transcriptions. Displaying the transcribed text captions in the video interface improves accessibility.
Required Editions
|
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
| User Permissions Needed | |
|---|---|
| To administer Video Calls: | Health Cloud Video Calls permission set |
This feature requires Amazon Transcribe, an AWS service that converts speech-to-text for many languages. Visit the Amazon Transcribe website for information and pricing. You pay-as-you-go based on the seconds of audio transcribed per month. Amazon Transcribe Medical, which accurately translates medical speech, is also supported, but only for US English.
- From Setup, in the Quick Find box, enter Video, and then select Video Call Configuration.
- Click New Video Call Configuration or Edit next to an existing configuration.
- Skip the Storage Bucket Name field, as it’s currently not used.
- Choose the Speech Analysis Service type.
- Save your changes.
During the Video Visit, click 
to see real-time
text-to-speech transcription at the bottom of the video interface.