---
schema_version: "1"
id: 790b875b1c940494e9986024f2076c22e02ccc443ccf8639de5721c69a086554
title: Enable Transcription of Video Visits
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_virtual_care_transcription.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_virtual_care_transcription.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2818904cc9e32c09737d38d5f6613e324d37f906b7fc70cfc92dfaba4b7702e
description: Video Calls use Amazon Transcribe or Amazon Transcribe Medical to provide real-time audio transcriptions. Displaying the transcribed text captions in the video interface improves accessibility.
products:
  - Health
release: "264"
---
# Enable Transcription of Video Visits

Video Calls use Amazon Transcribe or Amazon Transcribe Medical to provide real-time audio transcriptions. Displaying the transcribed text captions in the video interface improves accessibility.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26801e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26801e66 ">To administer Video Calls:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26801e66 ">Health Cloud Video Calls permission set</td>

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This feature requires Amazon Transcribe, an AWS service that converts speech-to-text for many languages. Visit the [Amazon Transcribe](https://aws.amazon.com/transcribe/) website for information and pricing. You pay-as-you-go based on the seconds of audio transcribed per month. Amazon Transcribe Medical, which accurately translates medical speech, is also supported, but only for US English.

1. From Setup, in the Quick Find box, enter Video, and then select **Video Call Configuration**.
2. Click **New Video Call Configuration** or **Edit** next to an existing configuration.
3. Skip the Storage Bucket Name field, as it’s currently not used.
4. Choose the Speech Analysis Service type.
5. Save your changes.

During the Video Visit, click ![Letter A at bottom of video interface that turns on transcription](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/video_visits_transcription.png) to see real-time text-to-speech transcription at the bottom of the video interface.