Authorization requests can have multiple priorities depending on, for example, a
patient’s health condition diagnosis or the services requested by the provider. For the end-to-end
authorization request process to work effectively, set up the required priorities.
Required Editions
|
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
|
| User Permissions Needed |
| To add case priority: |
Update on cases |
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From Setup, open the Object Manager, and click Case.
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Select Fields & Relationships, then click Priority.
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Click New in the Priority Picklist Values section.
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Enter these authorization request priorities exactly as shown. Enter each value on its own
line.
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Save your changes.
Your users can now easily track the priorities of authorization requests.
