---
schema_version: "1"
id: fd7f9bf5950fb24a999e1272910b92bd5b3d8b4e369a28177ab9be8cf82afadf
title: Configure Priorities for Authorization Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_utlization_management_provider_set_priority.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_utlization_management_provider_set_priority.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c228ed2ab737c908e3055e67fbf2d83ac9f79ca696730efa5869161f1dbd26d6
description: Authorization requests can have multiple priorities depending on, for example, a patient’s health condition diagnosis or the services requested by the provider. For the end-to-end authorization request process to work effectively, set up the required priorities.
products:
  - Health
release: "264"
---
# Configure Priorities for Authorization Requests

Authorization requests can have multiple priorities depending on, for example, a patient’s health condition diagnosis or the services requested by the provider. For the end-to-end authorization request process to work effectively, set up the required priorities.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d149791e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d149791e66 ">To add case priority:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d149791e66 ">Update on cases</td>

          </tr>
        </tbody>
      </table>

1. From Setup, open the Object Manager, and click **Case**.
2. Select Fields & Relationships, then click **Priority**.
3. Click **New** in the Priority Picklist Values section.
4. Enter these authorization request priorities exactly as shown. Enter each value on its own line.
    - Stat
    - Normal
    - Deferred
5. Save your changes.
    
    Your users can now easily track the priorities of authorization requests.

#### See Also

- [_Salesforce Help_: Manage Authorization Requests in a Provider’s Office](https://help.salesforce.com/s/articleView?id=ind.utilization_management_prior_auth_omniscript_processes&type=5&language=en_US)
- [_Salesforce Help_: Create and Submit Authorization Requests to Payers](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_create_request&type=5&language=en_US)
- [_Salesforce Help_: Inquire About the Status of an Authorization Request](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_inquire_request&type=5&language=en_US)