Create User Records for Care Program Site Participants

Create user records that include permission for participants to log in to a site in order to review and consent to the related forms. Person accounts store information about specific people by combining certain account and contact fields into one record. Person accounts are the recommended record types for care plan participants.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud

Make sure to enable Experience Cloud in your org.

  1. From the App Launcher, find and select Accounts.
  2. To open a patient’s record page, click the name of a patient
  3. Click Dropdown for quick action buttons, and select Enable Customer User.

    This option opens a new user record in your Salesforce org with some details prepopulated from the contact record.

  4. Edit the user record for this external user and assign the Customer Community Plus license and the cloned Customer Community Plus profile.
  5. Click Save.
  6. Select Permission Sets and add the cloned Health Cloud Starter (for Life Sciences Cloud) or Health Cloud Foundation (for Health Cloud) permission set and the permission set you created to manage access to consent forms.
Note
Note Make sure to add the user to the library associated with the care program consent forms.