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Enable Enhanced Timeline for Crisis Support Center Management App

If you haven’t already enabled Enhanced Timeline in your org, enable this feature for Crisis Support Center Management to give users a chronological view of a client’s interaction history. Enhanced Timeline is an interactive component that displays past engagements, engagement topics, and cases. Users can also create and update records.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud
User Permissions Needed
To use the Crisis Support Center Management app Manage Crisis Support Center Management App
  1. From Setup, in the Quick Find box, enter Timeline, and then select Timeline.
  2. If it’s not yet enabled, enable Timeline Configuration.
    Note
    Note Remember to deactivate the current timeline before activating a new timeline.

You can customize the timeline to meet your unique needs.

See Also