---
schema_version: "1"
id: 4f29b6327f53bbbfa7e86199dbf79225092136914d542b7711a4cf164b349bdf
title: Enable Enhanced Timeline for Crisis Support Center Management App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_crisis_center_enable_enhanced_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_enable_enhanced_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f397c68567b285160862097203290b687737399ca785b8f17ae0c49f77deca80
description: If you haven’t already enabled Enhanced Timeline in your org, enable this feature for Crisis Support Center Management to give users a chronological view of a client’s interaction history. Enhanced Timeline is an interactive component that displays past engagements, engagement topics, and cases. Users can also create and update records.
products:
  - Health
release: "264"
---
# Enable Enhanced Timeline for Crisis Support Center Management App

If you haven’t already enabled Enhanced Timeline in your org, enable this feature for Crisis Support Center Management to give users a chronological view of a client’s interaction history. Enhanced Timeline is an interactive component that displays past engagements, engagement topics, and cases. Users can also create and update records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d70418e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d70418e66 ">To use the Crisis Support Center Management app </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d70418e66 ">Manage Crisis Support Center Management App</td>

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1. From Setup, in the Quick Find box, enter Timeline, and then select **Timeline**.
2. If it’s not yet enabled, enable **Timeline Configuration**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)
    
    Note Remember to deactivate the current timeline before activating a new timeline.

You can customize the timeline to meet your unique needs.

#### See Also

- [_Salesforce Help_: Provide Holistic Patient Care with Enhanced Timeline](https://help.salesforce.com/s/articleView?id=ind.hc_timeline.htm&type=5&language=en_US)