In the Contact Center, Record Alerts notifies the contact center agent when there’s a
record change that requires immediate attention. Configure which record changes you want to
trigger those alerts.
Required Editions
|
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
|
Record Alerts displays notifications based on the rules configured. For example, you can
configure an alert for when a patient’s benefit enrollment window is Open.
When you create the record alert from the Record Alerts tab via the App Launcher, the Alerts
component shows the notification in the Contact Center. The Alerts component is a Flexcard
called ServiceExcellenceGenericAlertCard.
