---
schema_version: "1"
id: 841921ad582b170b8dda8d57af022094fb67de364c406394fea9890b40dd2eab
title: Record Alerts in the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_record_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_record_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c99aa3f5121a4c7d52e2c9a9ec01aabba3edfb530373ab4a859ae0e0d2ae9d9
description: In the Contact Center, Record Alerts notifies the contact center agent when there’s a record change that requires immediate attention. Configure which record changes you want to trigger those alerts.
products:
  - Health
release: "264"
---
# Record Alerts in the Contact Center

In the Contact Center, Record Alerts notifies the contact center agent when there’s a record change that requires immediate attention. Configure which record changes you want to trigger those alerts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
      </tbody>
    </table>

Record Alerts displays notifications based on the rules configured. For example, you can configure an alert for when a patient’s benefit enrollment window is Open.

![A new record alert called “Benefit Enrollment Window is Open” configured for Charles Green’s account record.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/record_alerts_contact_center.png)

When you create the record alert from the Record Alerts tab via the App Launcher, the Alerts component shows the notification in the Contact Center. The Alerts component is a Flexcard called ServiceExcellenceGenericAlertCard.

![An alert called “Benefit Enrollment Window is Open” displayed in the Contact Center.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/record_alerts_example_contact_center.png)

#### See Also

- [Review Alerts in the Contact Center](https://help.salesforce.com/s/articleView?id=ind.contact_center_review_alerts_to_take_appropriate_action.htm&type=5&language=en_US)
- [Create a Record Alert](https://help.salesforce.com/s/articleView?id=ind.record_alerts_create.htm&type=5&language=en_US)