To use the Contact Center for Health Cloud app, first enable Contact Center and Timeline, and then set up Identity Verification.
Required Editions
|
Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
| User Permissions Needed | |
|---|---|
| To use the Contact Center for Health Cloud | Contact Center for Health Cloud permission set |
| To set up Identity Verification | Industries Service Excellence permission set |
- From Setup, in the Quick Find box, enter Contact Center Settings, and then select Contact Center Settings.
- Enable Contact Center for Health Cloud.
- From Setup, in the Quick Find box, enter Timeline, and then select Timeline.
- Enable Timeline Configuration.
- From Setup, in the Quick Find box, enter Identity Verification Settings and then select Identity Verification Settings.
- Follow guided setup to set up Identity Verification.