---
schema_version: "1"
id: 841e074437f05117e0b8025252992bb9681aabf3302f722b380d7f926a86a138
title: Enable Admin Settings to Use Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_enable_admin_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_enable_admin_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5d58020ce8ab08f76be073f361192089b758ec7f0f0bfd2a9af492ab8be1eb31
description: To use the Contact Center for Health Cloud app, first enable Contact Center and Timeline, and then set up Identity Verification.
products:
  - Health
release: "264"
---
# Enable Admin Settings to Use Contact Center

To use the Contact Center for Health Cloud app, first enable Contact Center and Timeline, and then set up Identity Verification.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d28863e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28863e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28863e66 ">Contact Center for Health Cloud permission set</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d28863e66 ">To set up Identity Verification</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d28863e66 ">Industries Service Excellence permission set</td>

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1. From Setup, in the Quick Find box, enter Contact Center Settings, and then select **Contact Center Settings**.
2. Enable **Contact Center for Health Cloud**.
3. From Setup, in the Quick Find box, enter Timeline, and then select **Timeline**.
4. Enable **Timeline Configuration**.
5. From Setup, in the Quick Find box, enter Identity Verification Settings and then select **Identity Verification Settings**.
6. Follow guided setup to set up Identity Verification.