In the Contact Center, Advanced Patient Card is an interactive Flexcard that contact center agents can use to review and create records about a patient’s health. The Account Record Page Contact Center record page layout already includes this Flexcard.
Required Editions
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Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
Contact center agents get a complete view of a patient's health factors, including:
- Medication Requests
- Health Conditions
- Allergy Intolerances
- Encounters
- Patient Immunizations
- Medical Procedures
- Care Requests
The patient card contains multiple child Flexcards that display information and corresponding Omnistudio Data Mappers that retrieve the information from Salesforce records.
| Component or Object | FlexCard | Data Mapper |
|---|---|---|
| Patient Card | HealthCloudPtCardPatient | HealthCloudPtCardGetAccountDetails |
| Patient Info | HealthCloudPtCardPatientInfoCard | HealthCloudPtCardGetPatientDetails |
| Medication Request | HealthCloudPtCardPatientMedicationCard | HealthCloudPtCardGetMedicationDetail |
| Health Conditions | HealthCloudPtCardPatientHealthConditionCard | HealthCloudPtCardGetHealthCondition |
| Allergy Intolerance | HealthCloudPtCardPatientAllergiesCard | HealthCloudPtCardGetAllergyDetails |
| Encounter | HealthCloudPtCardPatientLatestEncounterCard | HealthCloudPtCardGetLatestEncounter |
| Patient Immunization | HealthCloudPtCardPatientImmunizationCard | HealthCloudPtCardGetImmunization |
| Medical Procedure | HealthCloudPtCardPatientMedicalProcedureCard | HealthCloudPtCardGetPatientMedicalProcedure |
| Care Request | HealthCloudPtCardPatientCareRequestCard | HealthCloudPtCardGetCareRequestDetails |