---
schema_version: "1"
id: 8e69dd7ab8044ca99f815ee04cc4a176948de90142032d8285009fd6acc089d6
title: Advanced Patient Card for Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_contact_center_advanced_patient_card.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_advanced_patient_card.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00bd31f376e4c066b53220e128968985235c8e094a0739d3d70a9b2013cd05a8
description: In the Contact Center, Advanced Patient Card is an interactive Flexcard that contact center agents can use to review and create records about a patient’s health. The Account Record Page Contact Center record page layout already includes this Flexcard.
products:
  - Health
release: "264"
---
# Advanced Patient Card for Contact Center

In the Contact Center, Advanced Patient Card is an interactive Flexcard that contact center agents can use to review and create records about a patient’s health. The Account Record Page Contact Center record page layout already includes this Flexcard.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
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Contact center agents get a complete view of a patient's health factors, including:

- Medication Requests
- Health Conditions
- Allergy Intolerances
- Encounters
- Patient Immunizations
- Medical Procedures
- Care Requests

![Advanced Patient Card in the Contact Center with details of Medications, Health Conditions, and Allergies.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/contact_center_patient_card.png)

The patient card contains multiple child Flexcards that display information and corresponding Omnistudio Data Mappers that retrieve the information from Salesforce records.

| Component or Object | FlexCard | Data Mapper |
| --- | --- | --- |
| Patient Card | HealthCloudPtCardPatient | HealthCloudPtCardGetAccountDetails |
| Patient Info | HealthCloudPtCardPatientInfoCard | HealthCloudPtCardGetPatientDetails |
| Medication Request | HealthCloudPtCardPatientMedicationCard | HealthCloudPtCardGetMedicationDetail |
| Health Conditions | HealthCloudPtCardPatientHealthConditionCard | HealthCloudPtCardGetHealthCondition |
| Allergy Intolerance | HealthCloudPtCardPatientAllergiesCard | HealthCloudPtCardGetAllergyDetails |
| Encounter | HealthCloudPtCardPatientLatestEncounterCard | HealthCloudPtCardGetLatestEncounter |
| Patient Immunization | HealthCloudPtCardPatientImmunizationCard | HealthCloudPtCardGetImmunization |
| Medical Procedure | HealthCloudPtCardPatientMedicalProcedureCard | HealthCloudPtCardGetPatientMedicalProcedure |
| Care Request | HealthCloudPtCardPatientCareRequestCard | HealthCloudPtCardGetCareRequestDetails |

#### See Also

- [Add Medication Information to the Patient Card in the Contact Center](https://help.salesforce.com/s/articleView?id=ind.contact_center_add_medication_information_to_the_patient_card.htm&type=5&language=en_US)