How Patient Experience Sites Work

Use the Customer Service template for a quick rollout of a patient or member Experience site, with easy customization using Experience Builder. Lightning components help you build a patient Experience site in no time at all.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

Experience Cloud site templates let you build self-service sites that give users the same visual and functional experience on tablets, mobile devices, or desktops. Experience Builder makes it super easy to customize your Experience Cloud site. Simply edit a few components, add images to extend your branding, and you’re ready to go—without any coding!

Components in the patient Experience site

And if you want a more custom experience, you can create custom pages, add components to pages, use other custom Lightning components, and expose more Salesforce objects.