To make the custom fields created on the Messaging Session object available to your
agent, expose them as context variables in Agentforce Builder. This action establishes the
direct data link required for your Agentforce Service agent to reference and utilize user
journey data when executing actions and guiding responses.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Aura and LWR Experience Cloud Sites |
| Available in: Enhanced Chat with the Einstein for Service, Einstein Platform,
Community, Community Plus, or Agentforce Service Agent add-on |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with
Foundations or Agentforce 1 Editions. Access to some standard agent actions requires
additional add-on licenses
|
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From Setup, in the Quick Find box, enter Agent, and then select
Agentforce Agents.
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From the Agents Setup page, click the name of your agent Agentforce Service agent to
open its details.
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Click Open in Builder, and then select the
Context tab. If your agent is in read-only mode, deactivate it
first.
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In the Messaging Session Variables section, click Update Included
Fields.
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Select the custom fields you created on the Messaging Session object, and then
save your changes.
The custom Messaging Session fields you select are exposed in Agentforce Builder as
context variables and become available to map to action inputs and to reference in topic
instructions.
