Profile Header

The Profile Header component displays a user's name (or nickname) and profile picture. It also displays a dropdown that lets users navigate to their profile, open a case, access their locale and email notification settings, or log out of the site. External users can also access and manage their account. If the user isn't logged in, a Login button appears in the header.

Note The User Profile Menu component replaces the Profile Header component in sites based on Winter ’18 and later versions of Experience Builder templates.

Users can’t customize the profile photo functionality in the profile header—they need to edit all profile information from the profile details page.

Note If nickname display is enabled in the site, this component shows the nickname instead of the user’s name. The user’s reputation level displays only if reputation is enabled in the site.

1. Select the Profile Header component in the page you're configuring.
2. In the property editor, configure the properties for the component.

   Property	Details
   Case Filter Name or ID	The name or ID of the list view that displays the user's cases. This value is used throughout the site to display the user's list of cases. By default, the template uses the AllOpenCases view, which lets users view any open cases that they have permission to see. Configure sharing to ensure that users see only cases that belong to them. Alternatively, you can use another pre-defined list view or create a custom list view.
   Include Contact Support	Select this checkbox to include the option to contact an agent from the profile.
   Home Label	Enter the text you want to show for the link to the site home page from the user navigation menu. The default text is Home.
   View Profile Label	Enter the text you want to show for the link to the profile detail page. The default text is View Profile.
   Contact Support Label	Enter the text you want to show for the link to the page where the user can open a case. The default text is Contact Support.
   Login Label	Enter the text you want to show for the link to log in to the site. The default text is Login.
   Logout Label	Enter the text you want to show for the link to log out from the site. The default text is Log Out.
   Experience Management	Enter the text you want to show for the link to the Experience Management page. This link only appears for users with permissions to manage the site.
   Setup Label	Enter the text you want to show for the link to the setup page for sites. The default text is Site Setup. This link is shown to users with permissions to create or modify the site’s administration settings.
   User Settings (Customer Service template only)	Enter the text you want to show for the link to access an authenticated user’s personal settings for the site. The default text is My Settings.
   Show User Settings in Menu (Customer Service template only)	Select this checkbox to show user settings in the profile dropdown list.
   My Account Label (Customer Service template only)	Enter the text you want to show for the link that external users click to view their account record. The Default text is My Account. This feature is available in the Spring ’16 version of the Customer Service template and later. External site members who access the My Account link see their account details based on the configuration of the Record Detail page.

Example Sample Profile Header component: