The Contact Support & Ask Buttons component adds two buttons to the page. The Contact Support button lets users click a button to create a case. The Ask button lets members ask a question and publish it to the site. All members must be logged in to ask the site a question.
When you enable Web-to-Case and set up a guest user case publishing action, guest users aren’t required to log in before creating a case.
Each button instance supports its own property values. So, if you have two sets of Contact Support & Ask buttons on a page, the values on each button are unique to that button. You can configure buttons to use the values you defined in your site theme so that they all look the same. But each button instance remains unique.
- Select the Contact Support & Ask Buttons component on the page you're configuring.
-
In the property editor, configure the properties
for the component.
Property Details Header Label The text to show at the top of the component. Ask Community Label The text to show on the Ask button. The default text is Ask a Question. Contact Support Label The text to show on the Contact Support button. The default text is Contact Support. Allow members to add topics Select to show the topic area at the bottom of the feed publisher and to allow members to add topics. Expand Details section by default When a member asks a question, show the Details section in an expanded state. Button Text Color Set the color of button text to use when the button is inactive.
The
link icon shows that
the current selection comes from colors defined in the
theme.Button Text Hover Color Set the color of text to use when a member mouses over the button.
In Builder, you can test hover colors in Preview mode.
Button Background Color Set the color to use for the button background when the button is inactive. Button Background Hover Color Set the color to use for the button background when a member mouses over the button.
In Builder, you can test hover colors in Preview mode.
Button Border Color Set the color to use for the border that surrounds the button. Button Border Radius Move the slider to control the amount of curve to use for the button border. Suggest questions Select to show questions that are similar to the one the member is asking. This property assists with question deflection and helps in using existing resources. Include discussions in suggestions Select to show discussions related to the question that the member is asking. This property assists with question deflection and helps in using existing resources. Include articles in suggestions Select to show Knowledge articles related to the question that the member is asking. This property assists with question deflection and helps in using existing resources. Max Suggestions to Show Set the maximum number of questions, discussions, and articles to show to a member who is asking a question. Show satisfaction prompt Select to show the member a prompt that solicits information about their satisfaction with the content provided to them when they asked a question. Satisfaction Prompt Enter the question you want to ask a member about their satisfaction with the questions, discussions, and articles you provided in response to their question. The default is Did we help to answer your question? Frame the question so that a positive response shows that your data helped and a negative response shows that it didn’t. Member response data provides you with metrics on the effectiveness of question deflection. Ask follow-up question Select to ask the member a follow-up question to their satisfaction response. Follow-Up Prompt Enter the follow-up question that you want to ask the member. The default is Can we close your question? A member’s positive response closes the question without posting it. A negative response keeps the member’s question active. Confirmation Message Enter a confirmation message to show when a member responds to your prompts. The default is Got it!
