Add Topics to Articles or Remove Them

Easily add multiple topics of any type to specific articles, or quickly remove them as your Experience Cloud site’s needs change.

Required Editions

Available in: Salesforce Classic and Lightning Experience
Available in: Essentials, Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To access Experience Workspaces or Experience Management page:

Manage Experiences

OR

Create and Set Up Experiences

To add or remove topics: Create Topics
  1. In Experience Workspaces, access topics by clicking Content Management | Topics | Article Management.
  2. Use the search bar to look for articles. Filter your search by selecting a data category group, followed by a specific category.
  3. Select an article, and then type to assign topics. Choose a suggested topic or type a new one. Type a comma (,) after your new topic to add it to the article. You can click existing topics to remove them.

Considerations for adding and removing topics:

  • To automatically add the translated version of a topic to translated articles, the translated topics and articles must already be uploaded in the system. Otherwise, the translated article is tagged with the English topic.
  • Topics are site specific and don't require an assigned Network ID. If you choose to assign a Network ID, which isn't recommended, make sure you assign the ID of the site where your topic exists.