Your reputation in the Experience Cloud site directly corresponds to how active you are. The more you post, comment, and share, the higher your reputation level is. This feature requires Chatter to be enabled for the site.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
Your reputation level appears on your profile page and when any user hovers over your name. It’s visible to other members so that they know how influential you are. When you start out, you are at the lowest level. As you become more active, you gain points and your reputation level increases. Increases in reputation levels are posted to your feed. In other words, as people see you participating and sharing your knowledge, your credibility and influence grows.
These are the default actions that increase your reputation level.
- Posting
- Commenting
- Liking a post or comment
- Sharing a post
- People sharing your posts
- People commenting on your posts
- People liking your posts or comments
- Mentioning someone
- Being mentioned
- Asking a question
- Answering a question
- Receiving an answer
- Marking an answer as best
- People marking your answer as best
- Endorsing someone for knowledge on a topic
- Being endorsed for knowledge on a topic
Your administrator defines the activities that help you gain points. They also set the number of points for each action.
- Enable Reputation in Your Experience Cloud Site
Enable reputation so that site members are recognized and rewarded for participating. - Set Up Reputation Levels
Update the default reputation levels to meet your Experience Cloud site’s needs and help motivate your members. - Set Up Reputation Points
Set up a point system to reward users for participating in the Experience Cloud site. - How is my Experience Cloud site reputation calculated?
The reputation level on your profile is calculated based on your total points.