Recognition Badges Limitations

While Recognition Badges are a great way to keep your members involved in your site, keep a few things in mind when you use them.

Required Editions

Available in: Enterprise, Professional, Unlimited, and Developer editions.
  • Chatter must be enabled for your site.
  • It’s currently not possible for users with a Customer Community or Customer Community Login license to assign a private badge. Only internal users or users with the following licenses, and with the Assign Recognition Badges in Experience Builder Sites permission, can assign a private badge:
    • Customer Community Plus
    • Customer Community Plus Login
    • Partner Community
    • Partner Community Login
  • Users with the following licenses can see the badges that they’ve received, but not assign badges:
    • Customer Portal User
    • High Volume Customer Portal
    • Internal Portal User
    • Standard Partner
  • Badges aren’t translated. The badge name and description are the same regardless of which language the member is using.
  • “Review” moderation rules aren’t enforced for badges comments. To help prevent unwanted keywords from appearing in your site, add your list of words to “block” or “replace” rules.
  • Past activity, such as comments or likes, isn’t counted when you create a mission.