When you display Knowledge search results in a grid layout, you can adjust the Knowledge
search layout for different user profiles. Use this capability to hide some of the information
that’s returned in results from different user profiles.
Required Editions
| Available in: Lightning Experience |
|
Salesforce Knowledge is available in Essentials and Unlimited
Editions with Service Cloud.
Salesforce Knowledge is available for an additional cost in:
Professional, Enterprise, Performance, and Developer
Editions. For more information, contact your Salesforce
representative.
|
| Applies to: Aura sites |
To use this feature, Salesforce Knowledge must be enabled in your org.
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Open your site’s Administration Workspace.
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Go to , and select the Use a profile-based layout for Lightning Knowledge
search results checkbox.
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Click Save.
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In Salesforce Setup, go to Object Manager, and click
Knowledge.
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Click Search Layouts.
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Click a user profile, and remove the information that you want to hide.
Repeat step 6 for each user profile that you want to change.
