Experience Cloud offers a platform to expose Salesforce features and functionality to site members. For example, enable Salesforce Knowledge so customers can view knowledge articles in your site. Enable case feeds to facilitate discussions over customer cases. There’s also Chatter Questions, direct messages, Question-to-Case, and field service data.
- Cross-Cloud Features
Enable cross-cloud features so users in your Experience Cloud sites can access them. Some objects and features available in specific clouds, like Industries and Commerce Cloud, require add-on licenses. - Service Cloud Features
Enable Service Cloud features, such as Salesforce Knowledge and Site Case Feed, for your self-service sites in Experience Cloud. Some objects and features, like Field Service, require add-on licenses. Some features, like Case Feed, require Chatter to be turned in your org. - Sales Cloud Features
Enable Sales Cloud features so that your partners can sell products quickly using partner relationship management (PRM) sites in Experience Cloud. Some objects and features, like Commerce Cloud, require add-on licenses. - Collaboration Features
Enable collaboration features so users in your Experience Cloud sites can collaborate with one another and with employees in your org.