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Extend Salesforce to Customers with the Correct Licenses

Buy customer licenses to enable customer-specific functionality in your org. Customer licenses are required to give access to the Customer Account Portal and set up customer users.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions

When you buy customer licenses, the following functionality is enabled in your org.

  • The default Customer Community profile. You can clone it to create custom customer profiles or extend data access via permissions sets.
  • The Enable as Customer User button on contacts.
  • Access to delegated admin, reports and dashboards, and advanced sharing for customer users.

Check out Experience Cloud Sites and Users in Your Salesforce Org, a quick video about how Salesforce Experiences live in an org, the differences between licenses, and how Salesforce accounts and site users are associated with one another.