Got questions? Use Chatter Questions to post a question to a feed, then watch the answers roll in.
Note Beginning in Summer ’26, Chatter is turned off by default in
all new orgs. For any features in these orgs that require access to Chatter functionality or
the Chatter APIs, turn on Chatter by going to and selecting Enable. For details, see Chatter Is Turned Off by Default in New
Orgs Beginning in Summer ’26.
- Chatter Questions Overview
Extend the best possible Experience Cloud self-service site by promoting engagement internally and externally with questions in Chatter. - Display Similar Questions and Articles in Chatter
In Salesforce Classic, you can reduce duplicate content by showing similar questions and relevant Salesforce Knowledge articles. In Chatter, potential answers pop open as the user asks a question. In Experience Cloud sites with Chatter, question deflection features are available through Experience Builder components. - Display Similar Questions and Articles in the Customer Service Template Search
Different Experience Cloud site users can ask similar questions. Chatter Questions helps reduce duplicate content in self-service sites that are built on the Customer Service template by showing similar questions and relevant Salesforce Knowledge articles. Potential answers appear on a list as a user enters a question in the Search field. - Enable Similar Articles for Chatter Questions
When users ask questions in Salesforce Classic, similar questions appear as they type. If you’d like relevant Salesforce Knowledge articles to appear, too, you can enable Similar Articles. - Select a Best Answer for a Question in Chatter
One of the advantages of asking a question in Chatter is that users can select the best answer. When a question has a best answer, users can quickly resolve an issue by going directly to the best answer. - Chatter Questions Overview FAQ
Chatter Questions lets users in Salesforce and Experience Cloud sites ask questions in the feed. Here are some common questions about the feature. - Track Use of Chatter Questions in Your Salesforce Organization and Experience Cloud Sites
Keep tabs on the use and adoption of Chatter Questions in your organization or sites with reports and dashboards. - Differences Between Q&A Features in Salesforce
Salesforce offers various question-and-answer features that you can implement in your Salesforce organization and communities. Because some of these features use similar terminology, take a moment to review the differences between them.