Use the search box above your messages to search for Chatter messages.
Required Editions
| Available in: Salesforce Classic |
| Available in: Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions |
To search for people and text in your Chatter messages:
-
In My Messages, enter your search terms in the search box
above your messages. Keep in mind these simple search tips:
- If you're viewing your list of conversations, search looks for matches across all conversations. If you're viewing a single conversation, search looks for matches only within that conversation.
- Searching for a person's name (such as bob johnson) yields two types of results. You get both the conversations where Bob Johnson is named in the text and conversations where he's a participant. If you search for your own name, search results include all of your messages and conversations because you're a participant in every conversation.
- Searching for bob jo finds both Bob Jones and Bob Johnson. We automatically search for terms starting with bob jo, as if you had entered the * (asterisk) wildcard (bob jo*).
- If you search for the term customer, you see matches on that term within the text of messages. Matches don't include people who are identified as customers in a conversation's participant list.
- Click Search.
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Once you see the search results, you can:
- Refine your search by entering more search terms or using wildcards or operators.
- If you initially searched across all conversations, click a message to view the full conversation.
Let’s say there are matches on names in the participant list, and the conversation involves lots of people. The match might not be visible because the participant list doesn't show everyone's name. That is, you see the conversation included as a match but the highlighted name match can be hidden from view.
To clear your search terms, click 
. Chatter
automatically clears your search when you enter a reply, send a new message, or leave My
Messages.