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Chatter Desktop Troubleshooting Tips

Find solutions for troubleshooting Chatter Desktop.

Available in: both Salesforce Classic and Lightning Experience
Available in: Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions.
Important
Important Chatter Desktop was retired in June 2018. For more information, see Chatter Desktop Retirement.

Chatter Desktop uses Adobe® Integrated Runtime (AIR®). This table describes solutions to common AIR-related issues. For more information, consult the Adobe® knowledge base.

Problem Solution
The Chatter Desktop installation fails

Delete the Shared Local Object (SLO) and Encrypted Local Store (ELS) directories and reinstall Chatter Desktop.

The SLO stores persistent information, like last screen position and size, and is on these paths for these operating systems:

  • Mac OS: /[USER]/Library/Preferences/sfdc-desktop*

  • Windows Vista, Windows 7, Windows 8.x: C:\Users\[USER]\AppData\Roaming\sfdc-desktop*

  • Windows XP:C:\Documents and Settings\[USER]\Application Data\sfdc-desktop*

The ELS stores the Oauth2.0 identities for users and is at

  • Mac OS:/[USER]/Library/Application Support/Adobe/AIR/ELS/sfdc-desktop*

  • Windows Vista, Windows 7, Windows 8.x:C:\Users\[USER]\AppData\Roaming\Adobe\AIR\ELS\sfdc-desktop*

  • Windows XP:C:\Documents and Settings\[USER]\Application Data\Adobe\AIR\ELS\sfdc-desktop*
Chatter Desktop on Linux freezes, presents an empty window, doesn’t save your password, or malfunctions in another way

If you’re using the managed installation, verify

  • The .chatterdesktop file is well-formed and contains valid XML
  • The URLs in the .chatterdesktop file are valid, and each URL begins with https:// and ends with salesforce.com

Also troubleshoot your Encrypted Local Storage (ELS) keystore. For more information, see http://kb2.adobe.com/cps/492/cpsid_49267.html
Chatter Desktop doesn’t preview PDF files Chatter Desktop uses Adobe® Acrobat® Reader to preview PDF files. Before you preview files with Chatter Desktop, download Adobe Acrobat from Adobe's website, install it, and open it at least once to complete the installation.
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See Also