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Track Use of Chatter Questions in Your Salesforce Organization and Experience Cloud Sites

Track Use of Chatter Questions in Your Salesforce Organization and Experience Cloud Sites

Keep tabs on the use and adoption of Chatter Questions in your organization or sites with reports and dashboards.

Required Editions

Available in: Salesforce Classic
Chatter Questions is available in: Group, Professional, Developer, Performance, Enterprise, Contact Manager, and Unlimited Editions

Reports on Chatter Questions help you answer questions such as:

  • What kinds of questions are users asking?
  • How many questions were asked in the past month?
  • What percentage of questions go unanswered?
  • Which topics do users ask the most questions about?
  • Which departments are asking the most questions?

To track the use of Chatter Questions in your Salesforce organization, download the Salesforce Chatter Dashboards on AppExchange. For help with getting started, see Report on Chatter with the Dashboards Package.

To track the use of Chatter Questions in your sites, download the Salesforce Communities Management (for Communities with Chatter) on AppExchange. For help with getting started, see Report on Communities with the AppExchange Packages for Community Management.