Salesforce provides rich media support for over 400 URL domains. When you share a supported link in a post, it’s converted into embedded videos, images, and other types of previews.
Required Editions
| Available in: both Lightning Experience and Salesforce Classic |
|
Available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, Developer, and Database.com Editions Salesforce CRM, Approvals, Chatter email notifications, Chatter Invitations, and customer invitations aren’t available in Database.com. |
| User Permissions Needed | |
|---|---|
| To enable Chatter: | Customize Application |
Enable Chatter before you enable link previews.
- From Setup, enter Chatter Settings in the Quick Find box, and select Chatter Settings.
- Click Edit, select Allow Rich Link Previews, and click Save.
Posts that have links to rich media content render those links as previews, like thumbnails, descriptions, and video players. Sometimes a post doesn’t render a link as a rich preview in the feed. An unrendered link means the URL domain for that link isn’t supported or we weren’t able to return the preview for the URL. To generate video previews, your URL must refer to a page that includes metadata for your video in either OpenGraph or oEmbed tags.
Rich media previews are enabled by default. If you disable rich media previews, users can preview only videos from YouTube.
